Frequently Asked Questions

New for 2018 – Why is ‘C’ rating important?

Until our latest models all Salon water systems were ‘D’ and above rated. However with the introduction of new ‘Smart’ technology we can produce a much more energy efficient system, saving you more money and kinder to the environment.

New for 2018 – What is new Anti Legionella function?

This provides an automatic circulation of water, if temperatures reach critical levels for contamination, thus irradicating any bacteria building up.

New for 2018 – What is dry heat protection?

If for any reason the system runs dry, there is a thermal cut out to prevent damage, unlike most systems which possibly result in renewing parts of the system.

New for 2018 – Smart self learning thermostats!

These are new self learning stats which read your consumption over a 45 day period and log your busy times, so the systems know when to produce the extra litres of hot water needed for your busier periods.

How does it Work?

The Aquaflow is powered by electricity. The immersion heaters, unlike domestic heaters are very powerful.

They are designed to heat the water extremely rapidly. It is also constructed to give “ultra low heat loss, so making the unit very cost efficient.

The pressure and temperature at all basins is equal. This means no matter how many taps are switched on, or if water gets used in another part of the salon, the water at the backwashes always remains the same.

Is It Easy To Install?

ABSOLUTELYI! The Aquaflow Powermaster uses “plug and play” technology, so reducing fitting time. There is no frontline pipe work and the electric cables are hidden, making the unit very neat and compact. Even the expansion vessel is tucked under the removable lid (with the exception of the 300 model).

The valves and inlets are all encased under the lid and all valves are factory fitted, making this a virtually PRE-PLUMBED UNIT!!

The Aquaflow Powermaster is an unvented system which is designed to go almost anywhere in the salon, where ever you have enough space! Because of the new design it is now more neat and compact. it can sit on the floor, be wall mounted (up to the 210 model), or put into a cupboard, the choice is yours

What About the Environment?

The manufacturers sustain an active approach to caring for the environment and also ensure that they limit harmful discharges from the factory. The long working life of the system makes it environmentally sound because it limits the use of resources and energy.

Heat losses and energy efficiency have been at the fore front during the design of the Aduaflow Powermaster. Other systems can lose a substantial amount of heat from the valves on the side of the cylinder.

With the Aquaflow, all the pipe connections are located under the removable, insulated top thus ensuring heat losses are kept to a minimum.

By purchasing the Aquaflow Powermaster, you will be contributing to the wellbeing and environmental protection practice.

How Do I know Which Model I Need?

The size of the Aquaflow is dependent on the number of basins, but also and more importantly on the amount of clients (for established salons) and colour work undertaken. The table will give you a guide, but for more specific sizing, please contact us where we can size the system for you and also provide technical information for your plumber if required.

What If I Live in a Hard Water Area?

We recommend that you protect the system from lime scale build up if you live in a hard water area. The guarantee does not cover parts that are subject to lime scale build up. We advise a lime Scale device that can be fitted at the same time as the Aquaflow. It will help to protect the system as well as all pipes, taps etc.

Does it Matter Which Wash units I Have?

No, any model of wash unit is fine, but do ensure that you have JET SPRAY heads. These will make the Aquaflow even more efficient and also have cost savings on electricity and water bills.

Do l Need a Timer?

Timers are not absolutely necessary, as because of the excellent insulation the immersions will rarely need to cut in to re-heat. However if you prefer we can supply at a minimum cost of £40

Is There Anything Else l need to Buy?

Everything needed comes with the Aquaflow, all in one box. There is no need to buy anything else unless you would like an optional lime scale master, wall bracket or timer.

What Guarantee’s Does the Aquaflow Powermaster Come With?

The Aquaflow comes with a manufactures guarantee of 25 years.
The expansion vessel carries a 5 year guarantee, and all other parts, 2 years with the exception of lime scale build up.

We cannot guarantee any water heater not installed by a proper unvented cylinder fitter, and of course our warranty does not cover your installation

What about after sales care?

We believe that not only do we have to offer an excellent product, but that our customers need a superior back up and support network. We work in partnership with the manufacturers to offer unsurpassed after sales support.

What is?
A: ISO 9001 Approved = For consistency and Quality

B: CE Certified = CE – is for product compliance with EU legislation

C: WRAS Certified = WRAS – Is for water regulations advisary scheme. The purpose is to contribute to the protection of public health by preventing contamination of water supply and encouraging efficient use of water.

Call us on 01270 522420 for more information


What if I have a problem?

Your first port of call should be your installer to check if both stats and immersions are working (2 Minute Test). If there’s power going to the immersions it is invariably a problem with the plumbing or electrical installation.

All parts are guaranteed for 2 years and the tank for 25 years.