Hot Water Association

Whilst the Hot Water Storage industry is governed by British & European standards, along with fellow members of the Hot Water Association (HWA), have developed an additional standards framework – The HWA Charter, to provide further reassurance to customers.

The HWA Charter

The Charter offers consumers quality assurance, product satisfaction, and confidence in the manufacturer that they will deliver a service beyond just supplying the product.

The HWA Charter demonstrates that charter members adhere to the following:

  • To supply fit for purpose products, clearly and honestly described 
  • To supply products that meet or exceed appropriate standards and building and water regulations 
  • To provide pre and post sales technical support 
  • To provide clear and concise warranty details to customers


Independently audited

Our manufacturer’s have been independently audited and awarded the status of Charter member.

A commited industry

HWA charter members are committed to providing hot water storage solutions that not only meet manufacturing standards, but deliver a full package of product, support, service & communication.