Whilst the Hot Water Storage industry is governed by British & European standards, along with fellow members of the Hot Water Association (HWA), have developed an additional standards framework – The HWA Charter, to provide further reassurance to customers.
The HWA Charter
The Charter offers consumers quality assurance, product satisfaction, and confidence in the manufacturer that they will deliver a service beyond just supplying the product.
The HWA Charter demonstrates that charter members adhere to the following:
- To supply fit for purpose products, clearly and honestly described
- To supply products that meet or exceed appropriate standards and building and water regulations
- To provide pre and post sales technical support
- To provide clear and concise warranty details to customers
Our manufacturer’s have been independently audited and awarded the status of Charter member.
A commited industry
HWA charter members are committed to providing hot water storage solutions that not only meet manufacturing standards, but deliver a full package of product, support, service & communication.